Years of experience: 12

Customer Support RepresentativeSupport SpecialistRecruiterAdministrative AssistantAssistantCall Center

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Florencia's Career Path
Customer Solutions SeniorJan. 2025 -
Present
Smartbox GroupCustomer Solutions Senior
Guest Experience SupervisorJun. 2023 -
Jun. 2024
Four Seasons Hotels and ResortsGuest Experience Supervisor
Abu Dhabi Emirate, United Arab EmiratesBuild meaningful connections and maintain strong relationships with guests, special focus on elite, HRG and return to property. Proactively seek opportunities to enhance their experience during their stay and coordinate efforts across departments to create lasting memories. Enhance the guest experience by developing and implementing innovative guest recognition programs and initiatives.
Guest Relations Jun. 2022 -
Jun. 2024
Four Seasons Hotels and ResortsGuest Relations
Abu Dhabi, United Arab EmiratesAssist customers in all inquiries in connection with hotel´s services, operations, , in-house events, directions, etc. Interactions with guest in person, phone, FS Chat and by email. Provide information for restaurants, activities, tours, and other local attractions. Coordinate transportation for guests. Processes packages, faxes, messages. In suite check in for VIP guest.

Florencia's Posts

  • How I can help you

    • Resolve client inquiries and complaints • Drive sales and upsells • Manage interaction time efficiently • Strong team management • Proven customer satisfaction • Expertise with luxury brands

  • People I am looking for

    • Trustworthy companies • Positive work environment • Well-known in the industry

  • Experience & Cases

    • Boosted customer satisfaction scores • Established Guest Experience department • Employee of the Month nominee • Clients: Four Seasons, Burj Al Arab, Sheraton

  • How to contact

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