I’m a seasoned operations and customer success leader with over 16 years of experience driving results in the BPO and SaaS industries. Throughout my career, I’ve managed large-scale teams, led enterprise client relationships, and built programs that improve customer retention, satisfaction, and business growth.
My background includes working with Fortune 500 companies, optimizing global service delivery, and launching scalable success strategies that align with business goals. I hold certifications in Six Sigma (Green Belt) and Project Management (PMI), and I bring a strong focus on process improvement, team development, and long-term client value.
Most recently, I’ve been building iSourcify, a venture focused on connecting top talent in Latin America with global Architecture firms. At the same time, I’m looking for meaningful opportunities where I can contribute my experience, build strong client partnerships, and be part of a team that values trust, impact, and growth.More...