Blending over a decade of strategic leadership with a passion for Customer Experience and design thinking. I drive business innovation by championing customer and employee-centric initiatives. My analytical prowess ensures measurable outcomes, guiding cross-functional teams to craft impactful solutions. I have worked with clients in Fortune 100 companies in retail healthcare, financial services, retail, telco, and BC&S.
In the realm of strategy and leadership, my approach is both analytical and imaginative. As a Strategic Leader, I excel in connecting the dots between initiatives and measurable outcomes, ensuring that every project’s success is quantifiable. My expertise in Design Thinking empowers me to lead cross-functional teams that design the ideal end solution and meticulously deconstruct it into achievable, impactful components.
My journey has been marked by a diverse set of roles where I’ve honed my skills in Customer Experience (CX), Creative Direction, Process Improvement, Product Development, and Brand Strategy. With a solid foundation in Project and Program Management, I’ve led hybrid and agile teams to deliver solutions that resonate with both end-users and employees, ensuring a harmonious blend of form and function.
Communication is the lifeline of project success, and I’ve established a track record of fostering open dialogue among team members, stakeholders, and executives. As a proactive problem-solver, I prioritize quality and am adept at identifying opportunities, mitigating risks, and navigating the intricacies of CX/EX principles, Scrum framework, and UX design.
As a Musician I apply my skills to the bands I lead. I have led jazz and funk band, The Spicy Pickles, for over a decade, touring coast to coast. I have led all-star big bands at jazz festivals around the US. As an endorsing artist for BAC custom trumpets and Denis Wick mutes & mouthpieces, I regularly consult with these companies to help improve their processes, products, and help identify opportunities.More...