My work in Customer Success is characterized by proactivity and tangible results, supported by 5 years of experience in the field and a background in data intelligence. I proposed and took charge of managing all accounts for a client in Latin America, ensuring strategic alignment across countries and increasing trust, which led to the purchase of a highly relevant product. Recently, I reengaged mid-sized accounts within less than five months, resolving bottlenecks and sparking interest in the company's most expensive product. I am fluent in Portuguese, Spanish, and English, with more extensive experience working in Portuguese and Spanish. Additionally, I highlight my ability to build strong relationships, analyze strategic data, and train teams, always focusing on promoting customer satisfaction and sustainable brand growth.More...
MONTSERRAT NAJERA
@Involves
Verified
I am a business development and commercial strategy professional with over 15 years of experience leading teams, projects, and processes in global companies across the consumer goods, technology, and healthcare sectors. Throughout my career, I’ve integrated expertise in category management, in-store execution, business intelligence, and the development of digital tools to enhance decision-making and drive operational efficiency.
My experience ranges from designing omnichannel strategies to implementing performance measurement solutions at the point of sale, market intelligence development, and data management. I bring a strategic vision combined with a strong results-driven mindset, process optimization capabilities, and the ability to lead multidisciplinary teams.
Currently, I lead digital transformation initiatives focused on commercial growth through solutions powered by artificial intelligence, predictive algorithms, and image recognition—enabling companies to automate critical processes, improve data quality, and make faster, smarter decisions.
Passionate about innovation, applied analytics, and talent development, I firmly believe in the value of strategic execution supported by technology as a sustainable competitive advantage.More...
Anna Maia
Backoffice Coordinator@Involves
Verified
As a Backoffice Coordinator at Involves, Anna Maia has successfully streamlined numerous back-office operations, increasing efficiency and productivity. She has implemented new administrative systems and improved existing processes, resulting in significant cost and time savings. Anna has also excelled in coordinating with various departments, ensuring smooth communication and workflow. Her leadership abilities have fostered a positive and productive work environment.More...