A dynamic and results-oriented global Customer Experience Executive with a versatile, analytical approach and an unwavering commitment to success. Extensive experience in leading all aspects of customer experience – successfully directed global teams and managed a diverse clientele, spanning multi-million dollar conglomerates to small businesses, demonstrating adaptability across diverse client profiles. Proven ability to transform traditional Customer Experience (CX) functions into profit-generating centers, driving long-term sustainability and revenue growth. Proficient in leading cross-functional initiatives to execute strategic priorities, consistently achieving organizational objectives and fostering business success. Deeply committed to leveraging metrics to optimize team performance and enhance customer satisfaction, and skilled in building and nurturing high-performing teams, particularly in environments characterized by rapid growth, change, or risk. I deliver exceptional results through collaborative innovation and strategic vision.More...