Years of experience: 22

Customer ServiceHelp Desk SupportCustomer Care SpecialistCall CenterITTechnical Support Agent

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Exceptionally trusted; proven professional excellence.

90%
Ronald's Career Path
Customer Service RepresentativeJul. 2024 -
Present
Primary Health Medical GroupCustomer Service Representative
• Managed patient inquiries and concerns with professionalism and care. • Assisted with appointment scheduling, billing inquiries, and insurance verification. • Triaged incoming calls and routed them to appropriate departments. • Documented all interactions accurately within the Electronic Health Record system.
Help Desk TechnicianSep. 2022 -
Jul. 2024
Primary Health Medical GroupHelp Desk Technician
Garden City, Idaho, United States• Managed and refined imaging processes, improving efficiency in computer replacement. • Deployed software using PDQ and manual methods to ensure up-to-date systems. • Created PowerShell scripts for automated account creation and IT orientation for staff. • Resolved hardware and software issues through helpdesk calls and on-site visits.
Charge PosterAug. 2021 -
Sep. 2022
Primary Health Medical GroupCharge Poster
Garden City, Idaho, United States• Ensured accuracy of medical claims by reviewing and adding missing CPT codes for timely reimbursement. • Collaborated with clinic staff to resolve claims issues and verified in-house pharmacy charges. • Ran Crystal Reports to identify and correct erroneous entries, supporting compliance with payer requirements.

Ronald's Posts

  • About myself

    Proficient in Active Directory, Office 365, and Windows 10, with nearly two years of experience as a Helpdesk Technician. Expertise in troubleshooting software and hardware issues effectively.

  • Job Description

    Seeking a support role that leverages my technical skills to assist internal customers efficiently, ensuring smooth operations and enhanced user satisfaction.

  • How to contact

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