I’m a Customer Support & Retention Specialist with 5+ years of experience helping fast-growing DTC eCommerce brands scale without letting support become a bottleneck.
I’ve worked with brands like Owllark Mattresses, Streetshirts, ShopNovaLift, Amberjack, Awareness Avenue, Seagull1963, and others — supporting everything from high-volume daily tickets to subscription retention, save-offers, refunds, and operational improvements behind the scenes.
My strength isn’t just replying fast. It’s building clean systems inside tools like Gorgias, Zendesk, and Shopify so tickets move faster, back-and-forth is reduced, and customers feel confident — not confused.
I’m comfortable handling 80–120+ tickets per day when needed, operating at 20–25 tickets per hour during peak volume without compromising tone, compliance, or structure.
I think in terms of churn, LTV, automation opportunities, and long-term brand trust — not just “closing tickets.”
If you need someone who can own the inbox, protect retention, and improve the system while doing it, I’m ready.More...