Senior Operations & Contact Centres Leader with 15+ years of experience directing large-scale, multi-vertical customer operations across real estate, hospitality, telecom, and travel. Proven track record in building and governing complex operating models, owning end-to-end P&L in enterprise environments, and delivering measurable growth, efficiency, and performance turnarounds. Has led organizations exceeding 900+ staff and supported revenue engines generating over AED 60M per month. Highly recognized for building strong leadership layers, developing high-performance teams, and creating sustainable people management and talent development frameworks, alongside board-level governance,
KPI-driven management systems, and cost optimizationMore...