As Manager of Operations, I have spearheaded transformative initiatives leveraging AI powered features in different business units such as HR, Sales and Post Sales Services (Customer Care and Technical Support) that have enhanced organizational efficiency and productivity with a reduction in operational costs by implementing innovative process optimization strategies.
I played a pivotal role in the successful launch of a new technical and customer care platform, such as HubSpot, Salesforce and Click-up, which improved delivery times on the different business units involved and increased customer satisfaction ratings.
Additionally I have a strong commitment to fostering a culture of continuous improvement to ensure a high team performance and engagement across all departments.More...