Strategic operations executive who builds and transforms contact center and customer experience operations across diverse industries - from airlines and financial services to luxury hospitality and high-growth technology. Brings a proven, repeatable transformation methodology that works regardless of sector, combining full-stack operational expertise (P&L management, technology modernization, workforce analytics, cultural transformation) with deep specialization in ultra-high-net-worth customer service and premium experience design. Data-driven decision maker who understands operations are ultimately about people - both employees and customers - with a track record of leading through high-change environment,s including pandemic transitions, cyber incident recovery, and M&A integration,s while delivering measurable business results.More...