Years of experience: 36
Executive CoachCOOPartnerBusiness AnalystConsultingC-level Executive
Trust Score
Exceptionally trusted; proven professional excellence.
Jason's Career Path
Feb. 2017 -Present
MGM Resorts InternationalVice President Contact Center Operations
Las Vegas, NevadaProvided strategic leadership and oversight of over 350 employees for the MGM Resorts International Contact Center operations to ensure the attainment of all key performance indicators which influence revenue, guest service, operational excellence, and employee satisfaction. Ensure best in class services are provided to all guests that interact with Contact Center operations to maximize profi...
Feb. 2017 -Present
MGM Resorts InternationalVice President Contact Center Operations
Las Vegas, NevadaProvided strategic leadership and oversight of over 350 employees for the MGM Resorts International Contact Center operations to ensure the attainment of all key performance indicators which influence revenue, guest service, operational excellence, and employee satisfaction. Ensure best in class services are provided to all guests that interact with Contact Center operations to maximize profi...
Jul. 2016 -Feb. 2017
Jason Lynch ConsultingPrincipal
Phoenix, Arizona AreaAssisting business owners/leaders in gap assessments to identify opportunities to streamline processes and improve operational results. Provided consultation to a small jewelry business to improve inventory management procedures and tracking. Guided the business leaders in implementing steps to control the quality of their manufactured products better and improve invoice processing. Served as...