Operations & Customer Success Leader | Contract & Renewal Specialist | SaaS & Nonprofit Enthusiast
I bring 8+ years of experience in operations and customer success, specializing in contracts, renewals, onboarding, and cross-functional coordination. I’ve built client success tools that secured multi-facility renewals, designed onboarding/training programs, and led teams that boosted KPIs by 37% and cut unbilled costs by 25%.
I thrive at the intersection of people and process—driving efficiency while fostering strong client and team relationships. Currently exploring opportunities in Customer Success, Operations Management, and Mission-Driven Roles.
📚 Lifelong reader and learner—always open to book recommendations.More...