Years of experience: 10

Customer ServiceConsultingCustomer Success ManagerClient Relations SpecialistChat SupportLive Chat

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Hannah's Career Path
Service EstimatorMar. 2024 -
Present
InterCool USA, LLCService Estimator
• Composed project proposals for service department projects across five regions encompassing 36 states. • Developed project schedule outlines and duration estimates. • Established departmental and role-specific processes for data storage, management, and transition. • Managed project documentation concurrently across multiple platforms to support project execution and reporting. • Built and ...
Service CoordinatorSep. 2023 -
Mar. 2024
Preston RefrigerationService Coordinator
• Coordinated and invoiced for all open service projects across three territories concurrently. • Managed parts procurement and delivery for up to 150 service projects concurrently. • Generated, delivered, and executed quotes for all service customers. • Created new and modified existing processes to streamline service administrative tasking, resulting in 37% increase in KPIs over previous qu...
Service Administrative ManagerJul. 2022 -
Jul. 2023
Sterling Industrial RefrigerationService Administrative Manager
• Coordinated up to 150 projects concurrently by optimizing scheduling, managing labor, ordering and tracking parts, establishing and maintaining communication with field team, and invoicing upon completion. • Processed weekly payroll for a field team of 20. • Decreased accrued unbilled cost by 25% in first quarter following onboarding. • Increased maintenance contract compliance and completi...