Bilingual IT Support Engineer with over five years of experience providing high-level technical support to executives, traders, and top-level management in fast-paced environments. I specialize in white-glove executive IT support, conference room AV technology, and enterprise device management. My expertise spans Windows, macOS, networking, cloud computing, and cybersecurity, ensuring seamless IT operations and enhancing productivity for organizations.
I have a strong background in hardware/software troubleshooting, remote support, and IT service management (ServiceNow, JAMF, Intune, Active Directory, and Azure). My work includes maintaining and optimizing AV systems (Crestron, Cisco Webex, Neat), managing IT infrastructure, and leading technical training to empower business users.
✅ Executive IT Support: Provided priority IT support for C-suite executives at Wellington Management, Wieden+Kennedy, and Entertainment Benefits Group, resolving critical technical issues swiftly.
✅ AV & Conference Room Expertise: Managed and optimized conference room technologies, integrating Crestron, Webex, and Neat systems for seamless hybrid meetings.
✅ Enterprise IT Management: Handled Active Directory, Intune, VPN, device imaging, and IT security solutions, ensuring secure and efficient operations.
✅ Project Leadership & Training: Spearheaded IT projects, streamlined workflows, and trained end-users to maximize technology efficiency.
✅ Certifications: Network+, JAMF 100, Google IT Support, Google Project Management.
With a passion for technology, problem-solving, and IT service excellence, I’m here to help businesses optimize their IT infrastructure and support remote/hybrid workforces.More...