I’m a seasoned Software Engineering Manager and l Technical Project Manager with over 14 years of experience building, managing, and scaling cloud-native, data-intensive systems for high-uptime, remote-first environments.
I bring a strong track record of leading distributed engineering teams, mentoring developers, managing vendors, and delivering reliable systems under pressure. My background spans cybersecurity, DevOps, QA automation, and data platform engineering, with a focus on empowering engineers and optimizing team performance.
A few wins I’m proud of:
* Led a team that boosted released code by 24% in 9 months and reduced off-hours pages by 73% through mentoring and architectural improvements.
* Managed 22 engineers globally at Vertica, resulting in a 127% increase in bugs found and features tested through effective planning and hiring.
* Negotiated and managed vendors to cut third-party failures by 33%, bringing greater fiscal visibility to leadership.
* As Incident Commander at Expel, formalized root cause analysis practices and improved response times during outages.
* Built and led remote product delivery teams that increased customer retention and consistently hit delivery timelines.
I'm passionate about creating inclusive, high-performing teams where engineers feel supported and empowered to do their best work, especially in remote environments.More...
Kitty Louie
Senior Engineering Manager@Expel
Verified
I'm a Senior Engineering Manager with a background in frontend and full-stack development. I enjoy solving complex problems and leading high-impact teams. I have experience managing and coaching both senior and junior engineers, helping them grow in their careers while delivering strong technical outcomes. My current team focuses on distributed systems and data pipelines, where we tackle large-scale challenges with pragmatic, collaborative solutions. I believe in meeting people and projects where they are, then working together to make things better.More...
Carolyn Hieken
Chief Revenue Officer@NCC Group
Verified
The Chief Revenue Officer, Carolyn Hieken, has successfully led the companies in achieving significant revenue growth for over 20 years. Her strategic initiatives have resulted in improved sales performance, increased customer retention, and enhanced cross-functional collaboration. She has also implemented innovative revenue generation strategies that have broadened our market reach. Moving forward, Carolyn plans to further leverage data analytics to optimize results for investors through improved sales, ebita and marketing demand generation. Furthermore, she will focus on strengthening partnerships and exploring new market opportunities to ensure sustained growth and profitability.More...