Julie Arrant is a dedicated professional currently serving as a Customer Care Representative II at Everise, a multinational customer experience company. She has built a strong reputation for her exceptional skills in customer service and her ability to effectively manage and resolve customer issues. Julie is known for her excellent communication skills, attention to detail, and commitment to providing an outstanding customer experience. She brings to her role a deep understanding of the customer experience landscape, honed through previous roles in customer service. Julie's ability to foster strong relationships with customers, coupled with her problem-solving skills, make her a critical part of the Everise team.More...
Douglas Martin
Trainer/Team Lead@Everise
Verified
Thoughtful leader who brings deep knowledge of research and interviewing; writing and editing; public speaking, presentation, and testimony; state governmental and legislative process; personnel management, human resources, and collective bargaining; group insurance benefits including Medicare group employer plans; public employee insurance and retirement benefits; planning, budget, and time management.More...
David Ulrich
Director IT@Everise
Verified
Santiago Quintero
CSR consultant@Everise
Verified
Alejandra Yaraví Rivera
Employee Experience Manager@Everise
Verified
Everise is a rapidly growing global experience company that provides end-to-end customer service solutions. As the Employee Experience Manager, Alejandra Yaraví Rivera is responsible for enhancing the overall employee experience by developing and implementing strategies that foster a positive and engaging work environment. She collaborates with various departments to ensure employee needs are met and that the company culture is consistently upheld. Her initiatives have resulted in improved employee satisfaction, increased productivity, and better retention rates. Alejandra's efforts have significantly contributed to Everise's growth and success.More...
Luiza Mae Ceña
Quality Assurance Analyst
Verified
Luiza Mae Ceña is a highly skilled Quality Assurance Analyst with a proven track record in ensuring that products meet established standards and specifications. She excels in identifying issues, conducting thorough analysis, and implementing corrective actions. With her strong attention to detail and excellent problem-solving skills, she plays a crucial role in maintaining the high-quality standards of products. Her expertise includes software testing, process improvement, and regulatory compliance, contributing significantly to the overall efficiency and productivity of the company.More...
Amy Grisham
President@Grisham Services LLC
Verified
Amy Grisham is a highly respected and accomplished business professional. With a passion for information security, Amy launched the company with a vision to provide top-notch services in her industry. Prior to this role, Amy held various positions in different organizations where she honed her skills in management, strategic planning and business development. Amy holds a degree in Business Management and Computer Information Systems, further solidifying her knowledge and expertise in the field. Amy has 30 years experience in the call center industry with the past 14 focused on technology, information security and GRC.More...
Vik Singh
SVP Operations, Contact Centre/ Back Office@Conifer Health Solutions
Verified
I have spent the last 25 years in BPO/ offshore SSC, and have held Senior leadership roles for the past 18. I have lived and worked in the Philippines since 2008. I have led large teams for organizations such as American Express, JP Morgan Chase, Convergys (now Concentrix), Bertelsmann Group, and Tenet Health (who own Conifer).
My expertise lies in the following aspects of offshore BPO-
- Model selection- I can provide deep insights on pros and cons of going Captive, BPO, EOR, BOT etc
- Implementation- site/vendor selection, pricing, solutioning, transitioning, training etc.
- Operating Model- identification of ideal measurements/ KPIs, dashboarding/MIS, identification of leading indicators, coaching models, design of operational cadence to drive de-risked results.
- CX- I have had tremendous success in driving the customer experience, specifically NPS. I implement my personal model, which has a 100% record of driving and sustaining hockey-stick improvements.
- Transformation. I can lead your efforts around transformation- from first ensuring the basics are in place (KPIs, Dashboards, Operational cadence etc), and moving on to Process Optimization and RPA.More...
Vanet Inciong
Global Operating Leader
Verified
A highly accomplished Business Process Outsourcing Global Operating Leader with an impressive career spanning multiple industries in Customer Experience/ Service. She has a solid track record of driving operational excellence, managing global teams, and leading strategic initiatives to boost revenue growth and profitability.More...
Junior Argueta
Customer Service Professional@Advanced Call Center Technologies
Verified
Junior Argueta is a highly skilled Customer Service Professional with a proven track record of providing excellent customer service and resolving complex issues. He possesses strong communication skills and is adept at building positive relationships with customers to enhance loyalty and satisfaction. His expertise includes problem-solving, time management, and customer relationship management. Junior is proficient in using various customer service software and tools, and he consistently meets and exceeds performance goals. His commitment to delivering exceptional customer service aligns with the company's goal of providing an outstanding customer experience.More...