Experienced Customer Support Specialist with expertise in a full cycle client onboarding and
support, product management, QA, tools testing and configuration according to client's needs. Equipped with skills for creating and implementing operational procedures for internal and external clients, training new hires and coaching clients, tracking team performance and KPI analysis. Experienced SME and PO of successfully implemented products. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team.More...