Maria Contreras, a leading Consultant at Driva Solutions, has been instrumental in driving transformative strategies for Fortune 500 companies, resulting in a 30% increase in operational efficiency across multiple sectors. With over 11 years of experience spanning performance management, journey design, contact optimization, Voice of the Customer (VoC), and strategic planning, she brings a well-rounded and agile skill set to every transformation she leads.
As a Senior Consultant, Maria drives comprehensive CX transformation programs focused on digital enablement, operational efficiency, and customer-centric design. Maria's approach is data-informed and insight-driven, working closely with cross-functional teams to turn friction points into opportunities and strategic plans into measurable results.
Maria has led projects across telecom, retail, and energy industries, helping clients enhance customer satisfaction, reduce contact volume, and scale digital adoption through strategic journey design and VoC integration.
Maria is passionate about creating human-centered designs and scalable CX strategies that resonate with customers and fuel business growth.More...