Strong background in the travel industry and leadership at executive level. Specialising in optimising operations, developing and executing strategic plans, and driving growth.
With expertise in change management , customer experience enhancement, and leadership development.
Able to assist businesses to navigate challenges and achieve measurable success.More...
Klariza Espino
Subject Matter Expert@dnata Travel Group
Verified
With over eight years of experience in the travel and tourism industry, including roles at dnata Travel Inc., Rajah Travel Corporation, and Rakso Air Travel and Tours, I am confident in my ability to contribute effectively to your team and provide excellent customer service. In my most recent role at dnata Travel under the Etihad Airways, I managed a high volume of email correspondence, resolved escalated inquiries, and consistently met service level agreements (SLAs). My proficiency in GDS systems like Sabre, Amadeus, and Galileo enables me to navigate complex booking systems efficiently, ensuring timely and accurate travel arrangements. My ability to maintain a strong attention to detail and stay up-to-date on industry trends has allowed me to consistently exceed performance targets and deliver excellent service.More...
Daniel Mackay
Talent & Development Manager CE
Verified
Daniel Mackay is an accomplished Talent & Development Manager for over 14 years. I have spearheaded new innovative strategies to cultivate high-performing teams and foster leadership potential & growth.
With over a decade of experience in talent management, sourcing and pipeline development I have successfully implemented programs that have increased employee retention by more than 15% and enhanced leadership capabilities across the organisation.
My passion is for empowering individuals and driving success which is self-evident in my collaborative approach and commitment to continuous improvement.
Outside of work, I am an avid traveller and cook, and enjoy exploring diverse cultures, which enriches my perspectives and creativity in any professional role.More...