Senior brand storyteller and customer experience strategist with 35+ years’ experience across hospitality, publishing, education, and real estate in Indonesia and Southeast Asia. I specialise in translating service culture into language — customer experience frameworks, training programmes, brand narratives, and editorial content that align teams, elevate guest journeys, and build trust-led brands. Former General Manager and Resident CX Trainer with deep operational credibility, published author, and managing editor for regional tourism, expatriate, and investment platforms.More...