Years of experience: 17
Customer Support RepresentativeAppointment SetterTechnical Support AgentCustomer ServiceHelp Desk SupportCustomer Success Manager
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Katie's Career Path
Aug. 2022 -Present
U.S. Department of Veterans AffairsRating Veterans Service Representative
United StatesThe Rating Veterans Service Representative (RVSR) is responsible for evaluating veterans’ disability claims to determine eligibility and assign appropriate disability ratings based on VA regulations. This role requires a thorough review of medical records and service history to assess whether injuries or illnesses were incurred or aggravated during military service. The RVSR plays a crucial r...
Jul. 2017 -Aug. 2022
U.S. Department of Veterans AffairsVeterans Service Representative
Des Moines, IowaVSR assists veterans and their dependents in navigating the application process for Veterans Affairs (VA) benefits, including disability compensation, and healthcare. This role involves reviewing eligibility criteria, gathering necessary documentation, filing claims, and advocating on behalf of veterans to ensure they receive the benefits they are entitled to. Acting as a liaison between vete...
Jun. 2014 -Jul. 2017
U.S. Department of Veterans AffairsProgram Support Assistant
des moines, iowaEmergency Room & Patient Funds