Creative designer, customer service professional and experienced writer. With over 3 decades of experience in the customer service industry, I am able to tackle complex situations with grace, diplomacy and a smile. A background in training and implementation has prepared me for anything thrown my way. Creating new processes that streamline the work to produce more efficiency and productivity while retaining customer and employee satisfaction is a priority. I have a green belt in Lean Six Sigma, am a Notary in the state of California and have a passion for providing top notch customer service.More...