Years of experience: 28

MarketingConsultingCopywritingContent WriterBusiness OwnerData Entry

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Suzanne's Career Path
Eligibility Worker 3/Lead WorkerMay. 2016 -
Present
Shasta County Health and Human ServicesEligibility Worker 3/Lead Worker
Customer Support ManagerOct. 2013 -
Apr. 2014
oDeskCustomer Support Manager
Freelancer Support Manager for a dynamic and growing company that I love! My duties include, but are not limited to monitoring queues for volume and SLA adherence. Researching issues causing dips and spikes in metrics, meeting with shift leads and at times their reps too, and creating reports as need or requested. Attend meetings regarding metrics, systems and staffing issues. Keeping our new...
Freelancer Support ManagerMay. 2013 -
Jun. 2015
UpworkFreelancer Support Manager
Freelancer Support Manager for a dynamic and growing company My duties .included, but were not limited to monitoring queues for volume and SLA adherence. Researching issues causing dips and spikes in metrics, meeting with shift leads and at times their reps too, and creating reports as need or requested. Attend meetings regarding metrics, systems and staffing issues. Keeping our newsletter al...

Suzanne's Posts

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    How I can help you

    Crafting SEO-focused content: - Audit current blog voice. - Discuss past effectiveness. - Plan desired improvements.

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    People I am looking for

    Ideal Clients: - The Perfect Pear - Upwork - Shasta County HHSA

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    Experience & Cases

    Achievements & Experience: - 2 years at The Perfect Pear: executive support & training. - 5+ years at Upwork: customer service & training. - Clients: small businesses, solopreneurs, startups.

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    How to contact

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