Years of experience: 15
Service Quality ManagerCustomer Care SpecialistLive ChatChat SupportCase ManagerCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Ira's Career Path
Oct. 2022 -Present
Global-eDirector of Customer Service
IsraelWorking alongside Global-e's Head of Customer Services to scale up operations of a global customer services team serving both B2B and B2C merchants and customers in the e-commerce industry. Responsible for the day-to-day management of the team, optimizing processes and implementing automations, resolution of escalations, supporting all company departments and interests and working closely wit...
May. 2017 -Oct. 2022
eToroMIMO Manager
CyprusMoney In Money Out - Managing our specified Financial Customer Service in the Customer Service Department (Completing the Technical and Trading service team)
Jul. 2015 -Apr. 2017
eToroCustomer Service Team Leader
IsraelTeam leader in an international customer service department for our expanding Social Investment Network.