Customer Experience Program at Seton Hall University

Company Employees

Maryellen Heffner

Customer Experience Manager @Syntax

Verified

With over 15 years of experience in customer success and service delivery, Maryellen is a Certified Customer Experience Professional (CCXP) with a proven track record of building and leading customer-centric programs. Currently serving as Customer Experience Manager at Syntax, she established and leads the company’s global Voice of the Customer (VoC) initiatives, including NPS and targeted feedback programs. Previously, she held progressive roles in account management and project delivery, consistently driving customer satisfaction and retention. In addition to industry experience, Maryellen contributes to thought leadership as an Advisory Council Member for the Customer Experience Program at Seton Hall University. She holds a B.B.A. in Computer Information and Telecommunication Systems from Marywood University and a certificate in Customer Experience from Seton Hall University.More...