Strategy Director | Advisor | Startup Mentor
📍 Based in Mexico City | 🌎 U.S. & Chilean citizen | 🌐 Global experience in tech, mobility & retail
I’m a strategic operator and trusted advisor with 15+ years of experience leading high-impact teams across Latin America, North America, and globally. Most recently, I served as Global Strategy & Planning Director for Uber Eats Grocery & Retail, overseeing performance, long-term planning, and cross-functional alignment across 22 countries. I previously led regional operations, innovation pilots, and M&A integration projects—most notably Uber’s acquisition of Cornershop ($3B).
I thrive at the intersection of strategy, operations, innovation, and execution. I’ve launched new business lines, scaled high-growth marketplaces, and supported C-level leaders with insights and decision-making. I’m passionate about building diverse teams, mentoring startups, and driving business with purpose.
Currently on a professional sabbatical, I advise startups and coach new GMs and commercial leaders in tech and software. I’m open to collaborations, speaking opportunities, and strategic advisory roles.
🗣 Languages: English, Spanish, Portuguese (basic)
🎓 MBA – Cornell University | Exec Ed – Harvard Business School
🤝 Let's connect if you're building something ambitious in tech, retail, logistics, or LATAM markets.More...
Carolina Quiros
Customer Care Manager@Kerry
Verified
As Carolina Quiros, the Customer Care Manager, I have significantly improved customer satisfaction rates by implementing new strategies and training programs for my team. I have successfully handled and resolved complex customer issues, leading to a decrease in complaints. I have also developed and maintained excellent relationships with key clients, contributing to an increase in customer retention rates. Additionally, I have streamlined customer service processes, resulting in improved efficiency and productivity.More...