Years of experience: 22
Costa RicaSales Manager👍 Sales & BizDevCustomer Success Manager🧮 EducationLecturer
Trust Score
Highly reliable; strong professional involvement.
Carolina's Career Path
Aug. 2018 -Present
KerryCacar and Andean Customer Care Manager
Costa Rica · HybridResponsible for a team of 10 people attending Central America and Andean market. Responsible for the OTC process, hire new members, trainings, refreshments on procedures, coaching, establishment and follow up on KPIs, reporting as needed, ensure problem and complaints resolution, and customer satisfaction fill rate. Point of contact between commercial teams and operations team. Implementation...
Jun. 2015 -Aug. 2018
Hamburg SüdCustomer Service Supervisor
Escazu · On-sitemanagement of the regional Customer Service team, 7 people in charge in 4 different countries. Resolution of customer complaints, follow up of demurrages and disputes. Follow-up with carriers and warehouses to comply with commercial agreements. Compliance with KPIs, development objectives and team performance. Reports and visibility of KPIs and team performance to regional managers. Visits to...
Oct. 2014 -Jun. 2015
Negocios Rueto Skay (MOL)Gerente Comercial
Avenida Escazu · On-siteResponsible for Commercial department for shipping line Mol. Ensure KPIs are met, follow up on sales executive goals, sales calls, follow up on customers volumes per contracts. Reporting and coaching.