Professional with 15 years of experience driving B2B/B2C customer transformations across various sectors, leading strategic Marketing and Communications, and customer-focused projects that deliver innovation. Skilled in agile project management, CX strategy, and change implementation. I believe my interpersonal skills and leadership have been useful in all companies I have worked for, such as Sunseeker UK and Bemark Agency, where I streamlined over 9,000 project hours, led 10+ accounts and cross-functional teams to meet and exceed performance goals, successfully achieved 20–30% growth for brands. Problem-solving mindset, emphasizing collaboration, engaging stakeholders, fostering continuous improvement. I have enhanced client experiences and operational efficiency, doubling HAVAN’s size (Top 10 Brazilian retail) by opening 15 new stores and transforming SANCRIS' customer journey through advanced digital tools and process integration.More...