Strategic and results-driven Head of Account Management with over 10 years of leadership experience in enterprise account management, customer success, and revenue growth. Proven expertise in fintech, risk management, fraud prevention, and identity verification. Skilled at leading high-performing teams, driving customer retention strategies, and building trusted relationships with executive stakeholders. Adept at implementing scalable processes, enhancing client satisfaction, and aligning cross-functional teams to exceed revenue and retention goals.
CORE COMPETENCIES
Enterprise Account Management | Customer Retention & Expansion | Strategic Leadership
Customer Success | Fraud Prevention & Identity Verification | Risk Management
Cross-Sell & Upsell Strategies | Customer Health Monitoring | Operational Excellence
Executive Communication | Data-Driven Decision Making | Team Building & Mentorship
SOFT SKILLS
Executive Influence | Conflict Resolution | Customer-Centric Mindset
Cross-Functional Collaboration | Analytical Thinking | Change Management
Strategic Planning | Relationship Building | Negotiation & Persuasion
Adaptability & Agility | Cultural Competence | Visionary LeadershipMore...