With more than 18 years of experience in IT, I am a professional dedicated to managing teams and projects, implementing and maintaining systems, and strategic alignment between Business and IT. I am Director of IT Operations at Eloca, a leading company in equipment and software rental for events.
At Eloca, I manage the Support, Implementation and Software Development teams, with a participative and respectful approach. We grow together! I am also responsible for conducting qualitative analyzes of customer satisfaction, monitoring retention and recurring revenue rates, and seeking solutions that optimize internal processes and improve customer experiences. I am passionate about keeping up to date with the latest technological trends and am committed to delivering quality results.More...