Years of experience: 22

🔥 Startup Founder✔️ ITBusiness Owner💼 C-level Executive👍 Sales & BizDevCTO

Trust Score

Highly reliable; strong professional involvement.

70%
Diogo's Career Path
IT Operations DirectorJan. 2023 -
Present
ElocaIT Operations Director
Santo André, São Paulo, BrasilManagement of Support, Implementation, and Software Development teams with a hands-on and respectful approach. We grow together!
Customer Service ManagerDec. 2019 -
Dec. 2022
ElocaCustomer Service Manager
Santo André, São Paulo, BrazilManagement of the customer service team, conducting qualitative analyses of customer satisfaction surveys, and enhancing service channels.
Customer Success ManagerJan. 2019 -
Nov. 2019
Eloca Customer Success Manager
Responsible for managing customer relationships, monitoring churn rates, and critically analyzing Monthly Recurring Revenue through negotiations and management.