I'm a professional with diverse background in customer service, team leadership, and program management. I have worked at known companies such as Amazon and Uber, and through outsourcing companies for big clients such as Spotify, Netflix, and Apple. I own an MBA in Project Management and a bachelor's degree in Psychology, being a native-speaker in Portuguese and proficient in English.
I have expertise in critical case handling, effectively managing KPIs, ensuring consistent quality and efficiency standards. Experienced in leading high-performing (small or large) teams and committed to hire and develop talents. Proven track record in tech and non-tech stakeholder management and maintaining strong cross-functional partnerships. Adept at utilizing a wide range of systems (between CRM and SCRUM) and recognized for innovative engagement initiatives, creating a positive and collaborative work environment.More...