Director of Merchant Support@Complete Merchant Solutions
Verified
With over a decade of experience in the customer service industry, including five years in leadership roles, I am committed to fostering strong, high-performing teams. I believe in leading by example rather than merely managing, emphasizing mentorship, collaboration, and strategic problem-solving.
Currently serving as the Director of Merchant Support in the Fin-Tech industry, I focus on driving operational excellence, enhancing customer experiences, and developing scalable support solutions. I am passionate about building a strong foundation in work ethic and teamwork, recognizing that these principles are key to sustained growth and success in any industry.
I firmly believe in the philosophy: "Take care of the people who take care of your business." By investing in and empowering teams, organizations can achieve sustainable success and long-term customer satisfaction.More...
Adrienne Fusitua
VP of Customer Success & Partnerships
Verified
Dynamic Customer Success Leader with 10 years in fintech and SaaS, specializing in enhancing customer engagement and satisfaction. Proven track record in reducing churn and increasing revenue. Skilled in cross-functional collaboration, onboarding, and customer advocacy. Adept at managing diverse portfolios, with strong emotional intelligence to navigate complex customer needs.More...