Adrienne Fusitua - VP of Customer Success & Partnerships,

Years of experience: 13

Project CoordinatorOffice AdministratorResearch AssistantOffice AssistantExecutive AssistantPersonal Assistant

Trusted by top professionals

Kamille Henley
Client Success Manager @Nexio
Verified
Adrienne and I have worked together in the Fintech space for 5 years. During this time, she focused on areas of the business that were struggling to gain traction. She positioned herself as an expert ...
Raul Garnica
Senior Customer Success Manager @Nexio
Verified
I had the privilege of working with Adrienne for over 2.5 years. During that time, she played a crucial role in optimizing our processes and driving meaningful improvements. Adrienne has a sharp strat...

Trust Score

Exceptionally trusted; proven professional excellence.

100%

Adrienne's Career Path

Apr. 2024 -
Present

NexioVP of Customer Success & Partnerships

Orem, Utah, United States- Identified and cultivated strategic partnerships, contributing to a 36% growth in annual recurring revenue (ARR). - Led a team of Customer Success Managers, driving partner activation and achieving 102% of annual revenue targets. - Streamlined partnership strategies, onboarding 8 new partners and 467 merchants in 2024. - Collaborated cross-functionally with sales, product, and marketing to ...

Jan. 2023 -
Apr. 2024

NexioVP of Customer Success & Platform Sales

Orem, Utah, United States- Directed Customer Success Managers, achieving a 45% ARR growth through optimized client strategies. - Assisted customers with scaling their API Integrations successfully. - Conducted daily, weekly, monthly and quarterly check ins with customer portfolios to improve processing approval rates, ensure seamless payment processing strategy, minimize issues and maintain good risk status with acqu...

Jun. 2022 -
Jan. 2023

NexioDirector of Customer Success Management

Orem, Utah, United States- Implemented a customer feedback loop, driving 36 product enhancements and increasing NPS by 59 points. - Reduced customer churn by 48% through targeted engagement and proactive communication strategies. - Created a customer health score through several different metrics from support contact rate, usage rate of products, verbal recognition of customer health, and processing trends to proacti...