Fractional CSM with 20+ years in client-facing roles across consumer finance, payroll, and HRIS. Proven expertise in driving engagement, retention, and operational success by aligning solutions with client goals, leading user training, and fostering strategic relationships. Skilled in upselling, cross-selling, and delivering measurable outcomes through a consultative, customer-centric approach. Adept at managing complex systems and ensuring seamless client experiences in fast-paced industries.More...