Years of experience: 17

Document ProcessorHelp Desk SupportData Entry AssociateCase ManagerCustomer Care SpecialistCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Lorrie's Career Path
Fractional CSMDec. 2024 -
Present
Self-EmployedFractional CSM
United States, OmahaAs a fractional Customer Success Manager, I partner with businesses to manage their client portfolios, ensuring strong relationships, long-term retention, and measurable growth. My approach focuses on aligning client needs with the company’s offerings while identifying opportunities to increase value and enhance the overall customer experience. Key Responsibilities: • Serve as the primary p...
Intuitive Cannabis Coach and Brand Voice InnovatorSep. 2023 -
Present
Self-employedIntuitive Cannabis Coach and Brand Voice Innovator
Omaha, Nebraska, United States · RemoteAs an Intuitive Cannabis Coach and Brand Voice Innovator, I create narratives that resonate within the cannabis community, focusing on authenticity and engagement. My mission: empower businesses and individuals to express their unique stories and values in the cannabis space. Coaching Services: Personalized Cannabis Journey: Tailored coaching for individuals exploring cannabis, emphasizing sa...
Customer Success Manager, Mid-MarketMar. 2022 -
Jul. 2023
WürkCustomer Success Manager, Mid-Market
Skills: Relationship Building · Communication · Customer Success · Customer Satisfaction · Customer Retention · Customer Engagement · Customer Service

Lorrie's Posts

  • About myself

    With 20+ years in client-facing roles across finance, payroll, and HRIS, I specialize in driving engagement and retention. Skilled in upselling, cross-selling, training, and support, I consistently exceed a 90% retention rate and boost ARR with a customer-focused approach.

  • Job Description

    I’m looking for a role with a forward-thinking company where I can apply my skills in driving engagement, retention, and growth. With a focus on customer success, I aim to deliver impactful results while contributing to a collaborative and supportive remote work environment.

  • How to contact

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