Centre de Cultura Contemporània de Barcelona (CCCB)

Company Employees

Carlota Montserrat

Customer success manager @Tripadvisor

Verified

Executive Summary: As the Customer Success Manager at Tripadvisor, Carlota Montserrat is responsible for ensuring customer satisfaction and loyalty by providing exceptional support and solutions. She oversees the customer success team, manages customer relationships, and strategizes on customer retention and growth initiatives. Her role also includes gathering customer feedback to provide to the product development team and improve the overall customer experience. Carlota's expertise in customer service and her understanding of the travel industry significantly contribute to Tripadvisor's reputation as a reliable and user-friendly platform for travel-related services. She plays a crucial role in driving customer engagement and maintaining the company's competitive edge in the market.More...