Catey Iacuzzi - Director of Customer Success & Retention, Nerdy

Years of experience: 17

Project CoordinatorResearch AssistantAssistantService Quality ManagerCustomer Success ManagerCustomer Service

Trusted by top professionals

Sheridan Weir

Verified
Catey embodies the can do work ethic. She is innovative, thoughtful, and knowledgeable. I highly recommend working with her. She brings immense values to any organization or project.

Trust Score

Exceptionally trusted; proven professional excellence.

80%

Catey's Career Path

Jan. 2022 -
Present

Varsity Tutors, a Nerdy CompanySenior Sales Operations Analyst

RemoteLeads talent enablement for sales units, including creating and executing training and development, developing innovative tools and programs, and developing cross-functional partnerships. ● Led conceptualization and implementation of talent feedback and coaching program for sales quality assurance, resulting in actionable insights to improve performance by 220 basis points. ● Implemented cont...

Jan. 2018 -
Jan. 2022

Varsity Tutors, a Nerdy CompanySenior Manager, Training

Tempe, AZ● Pioneered the development, execution, and evaluation of innovative mentorship programs, engaging senior members of the team to mentor new talent, cultivating a high-performing and dynamic inside sales team and boosting KPIs by 400 basis points. ● Spearheaded workplace enhancements and revitalized talent training and development programs, accelerating new hire potential and achieving 50% red...

Aug. 2013 -
Jan. 2017

Maple Leaf Treatment CenterExecutive Director

Chief executive for a $5M organization with a 60-person workforce, ensuring mission alignment, financial sustainability, and efficient operations. ● Achieved rapid advancement from Clinical Director within the first 18-months, demonstrating exceptional leadership and strategic vision in driving growth and excellence in client delivery. ● Led all talent enablement by directly overseeing traini...