Senior Director Service Delivery@Kerridge Commercial Systems
Verified
Steering Kerridge Commercial Systems' service delivery division, my focus is on operational excellence, aligning with strategic goals and fostering customer satisfaction. Mastery in IT service management and project implementation, honed at Massmart, has been pivotal in driving service level achievements and nurturing diverse, equitable teams.
Previous achievements include optimizing cross-divisional project delivery and managing end-to-end ERP software solutions, which has resulted in enhanced customer success metrics. With a commitment to continuous innovation and strategic leadership, I advocate for service delivery that supports not just customers, but also empowers our internal teams to excel in specialized software environments.More...