Years of experience: 16

TechnologyOperationsKanbanBPMNComplaint Resolution SpecialistService Quality Manager

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Anine's Career Path
Senior Service Delivery Director / VPJun. 2024 -
Present
Kerridge Commercial SystemsSenior Service Delivery Director / VP
South AfricaLead Service Delivery teams supporting specialized or distributive ERP software, ensuring the smooth delivery of solutions to customers reporting incidents and / or service requests. Achieving internal key performances objectives around achievement of service level objectives, Backlog ratios CSAT, ASAT and CES closed case survey responses. Overseeing and nurturing a team of Directors, Manager...
Technology Service Delivery ExecutiveNov. 2018 -
Jun. 2024
MassmartTechnology Service Delivery Executive
SunninghillOversee a number of key functions within the IT department that enable the delivery of a high quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. Manage expectations within the business and drive the IT team to achieve those expectations to a high standard. Duties & Responsibilities: Lead multi-discipline, cross divis...
Supply Chain ITJul. 2016 -
Oct. 2018
MassmartSupply Chain IT
Johannesburg Area, South AfricaDuties & Responsibilities: • Manage and support SAP architecture • Application maintenance and management • Division management • Support and manage integration process • Implement governance structures using Solution Manager, governance frameworks (ITIL, COBIT) • Provide an IT and application support • Implement PMO (project management office) or CAB (change advisory board) to the strategic ...

Anine's Posts

  • Problem

    - Inadequate support systems - Unmanageable backlog - Service Level Objectives (SLOs) unmet

  • Additional Details

    Kerridge Commercial Systems excels in IT service management, focusing on operational excellence and customer satisfaction. With a history of optimizing project delivery and enhancing ERP solutions, they seek innovative strategies to empower teams and improve service delivery.

  • How to contact

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