Customer Experience Consultant and Researcher@Beyond Philosophy
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I am an internationally recognized expert in Customer Experience management and Behavioral Science with over 15 years of experience as a management consultant. He is the author of the newly published book „Тhe Big Miss: How Organizations Overlook the Value of Emotions” (Business Expert Press, 2022)”. He has worked with many of the world's most prominent organizations helping them improve their customer experience, including American Express, FedEx, Caterpillar, Heineken, Pfizer and many others.
I am an expert in conducting advanced quantitative and qualitative customer research projects and data analysis, using Behavioral Science to change/nudge customer behavior, conducting Journey Mapping and experience re-design projects and providing tailored training to middle-management and the front line.More...