As a CS analyst at Ignição Digital, Alessandra Ogawa has successfully improved customer service operations by implementing effective strategies and utilizing advanced software tools. She has significantly increased customer satisfaction rates, reduced response times, and improved the overall efficiency of the customer service department. Additionally, she has played a key role in training new team members and developing customer service policies. Her analytical skills have been instrumental in identifying trends and patterns in customer behavior, thus helping the company to better meet the needs of its clients.More...