Dynamic professional with 5+ years of expertise in customer service, training, and development. Proven track record in team leadership, customer experience improvement, KPI management, and performance enhancement. Adept at designing impactful training materials, leading cross-functional teams, and delivering engaging virtual and in-person training sessions. Skilled in client onboarding, service improvement, and fostering emotionally intelligent, team-oriented environments. Known for exceptional communication, problem-solving abilities, and a passion for driving success through collaboration, innovation, and stability.More...