As Abel Trinidad, a Contact Center Supervisor at Sound Transit, I have successfully led a team of customer service representatives, ensuring high-quality customer service and satisfaction. I have implemented effective strategies to improve call center operations and have significantly reduced average call handling times. I have also played a key role in training and developing new hires, leading to a more efficient and skilled workforce. My leadership has resulted in improved team performance and increased customer satisfaction ratings. I specialize in leadership by example and servitude.More...