Hospitality leader with 15+ years of experience elevating luxury hotel operations, optimizing guest journeys, and driving performance across multicultural and fast-paced environments. I specialize in front office leadership, pre-opening projects, and revenue-oriented process optimization—consistently delivering exceptional service excellence and measurable financial results.
Entrepreneur at heart, I co-founded Café du Musée and transformed it into a high-performing operation, strengthening profitability, guest satisfaction, and team capabilities. This dual exposure to corporate hospitality and entrepreneurial leadership enables me to combine strategic vision, operational rigor, and hands-on execution—a blend that drives sustainable impact.
Certified Lean Yellow Belt, I apply data-driven methodologies and continuous improvement principles to streamline workflows, reduce friction points, and enhance the end-to-end guest journey. My leadership focuses on empowering teams, building service cultures rooted in excellence, and ensuring consistency across all operational touchpoints.
My mission:
To transform hospitality environments into high-performing ecosystems where teams thrive, operations flow effortlessly, and every guest journey reflects excellence.More...