Years of experience: 20

Customer ServiceChief Customer Officer (CCO)PartnerFounderProduct ConsultantBusiness Owner

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Rich's Career Path
FounderJan. 2025 -
Present
Leadership LiftFounder
Edinburgh, Scotland, United KingdomFounder and facilitator of Leadership Lift's cohort-based leadership development programme. I deliver impactful sessions for clients to help their leaders develop the skills and behaviours to inspire.
Principal ConsultantMay. 2022 -
Jan. 2025
PA ConsultingPrincipal Consultant
United Kingdom- Operations & Improvement in the Energy & Utilities sector Rich's work centred on changing cultures and developing leaders in traditionally hard to reach workforces such as safety-critical, unionised environments. He works to embed behaviours which support a culture of high engagement and performance and gets past the 'treacle layer' in an organisation, enabling people to act in the right wa...
Operations DirectorSep. 2019 -
Oct. 2021
People's EnergyOperations Director
Edinburgh, Scotland, United Kingdom• Drove and led operational excellence in customer experience, governance, and business development, overseeing 220 FTE and associated KPIs for energy supplier employer • Designed and implemented organisational lockdown WFH strategy, developing a strategic operating framework centred around our people for contact centre and back office staff consisting of 120 FTE working from home for the fir...

Rich's Posts

  • About myself

    Seasoned UK management consultant with vast experience in leading transformation projects in the energy and utilities sector. Proficient in business change, planning, and execution. Holds MSP and Six Sigma Green Belt. Led teams to enhance operational efficiency. Key roles: Principal Consultant, Director of Ops, Strategy Consultant, UK Army Officer.

  • Job Description

    Seeking a role in operational design and strategy where I can leverage my expertise in defining, planning, and executing change. Eager to apply my skills in driving impactful transformations and delivering tangible results.

  • How to contact

No responses yet
0