Block Inc. has been making steady progress in its investigations and security measures. The company has successfully identified and mitigated several potential threats, enhancing the overall security framework. Our team continues to work on improving the efficiency of our threat detection systems and further strengthening our security protocols. We are also focusing on training our staff to handle potential security threats effectively. Our goal is to maintain the integrity of our operations and ensure the safety of our valuable data.More...
Dianna Lomagro
Advocate Escalation Specialist@Block Inc
Verified
As an Advocate Escalation Specialist at Cash App, a Block Inc owned Company, I have successfully managed and resolved numerous complex customer issues, ensuring customer satisfaction and maintaining the company's reputation.
My exceptional problem-solving skills and dedication to customer service, team successes and continuous strive for a better banking future, has resulted in significant improvements in customers building trust with Cash App. I have also contributed to the development and implementation of strategies for improving escalation processes, leading to increased efficiency and effectiveness.More...
Jaime Frias
Global supply manager@Block Inc
Verified
Senior Global supply manager at Square (hardware)More...
Emma Lundberg
Security Complimance Manager@Block Inc
Verified
Information Security GRC Manager for a US based Fintech. Board member, MA Governance, Compliance and Data Protection. Currently enrolled in a MSC Blockchain Technologies.More...
Vanessa Cheers
Customer Service Advocate@Block Inc
Verified
As a seasoned Customer Service professional with 4 years of experience in high-volume, dynamic environments, I am passionate about providing exceptional customer engagement and problem-solving, making me a perfect fit for this position.
Through my previous positions at Block Inc. and JetBlue Airways, I have honed my skills in client advocacy, issue resolution, and maintaining strong partnerships. During my time at Block Inc, I demonstrated my ability to provide empathetic customer support through in-app chat/messaging and email while also utilizing CRM tools effectively for communication. Additionally, I worked closely with the team to meet goals and identify product bugs and features, showcasing my problem-solving skills and collaborative nature.
At JetBlue Airways, I managed daily operations and ensured efficient and accurate customer boarding processes. I also provided assistance to passengers with special needs, highlighting my ability to handle challenging situations with empathy and professionalism. This experience has prepared me to handle escalated customer issues with grace and confidence.
In my current role as a Claim Reviewer for the Boy Scouts of America Project at Verus LLC, I have continued to utilize my customer service skills, conducting thorough reviews of claim forms and engaging with claimants to gather essential details. I have also developed strong attention to detail and critical thinking skills, which I believe will be essential.More...
Jeremiah Barcus
Software QA Engineer@Block Inc
Verified
Block Inc is a leading company in the financial services and digital payments industry. As a Software QA Engineer, Jeremiah Barcus plays a crucial role in ensuring the quality and reliability of the company's software products. His responsibilities include designing and implementing tests, debugging, and defining corrective actions. He also reviews system requirements and tracks quality assurance metrics. Barcus's expertise and diligent work contribute significantly to the company's reputation for delivering high-quality, secure, and efficient software solutions.More...