I am a Digital & Omnichannel Product Manager with over 10 years of experience leading transformation projects across pharmaceuticals, healthcare, and retail. My expertise lies in product management, CRM, and omnichannel strategies, where I have consistently delivered solutions that improve customer experience and generate measurable business impact.
Among my key achievements:
Successfully led the roadmap and delivery of digital platforms (e-commerce, CRM, client portals) in international contexts, aligning IT, data, and business stakeholders.
Drove omnichannel engagement strategies (integrating digital touchpoints with field teams) that enhanced customer satisfaction and operational efficiency.
Piloted Drupal and CRM migrations, strengthening security, accessibility, and scalability for global platforms.
Recognized for my ability to bridge technical and business teams, ensuring product vision translates into tangible user and business value.More...