I have extensive experience in customer service roles within American Express where a high level of service is expected at all times both with internal and external customers and stakeholders. I developed exceptional communication skills, problem-solving abilities in roles where both customer service, project and product management are key skills. Moreover, I have consistently provided high-quality customer service, resolving complex issues and ensuring customer satisfaction while effectively managing my workload. Alongside, I have managed a team of six analysts too while ensuring a positive environment and great team work were maintained.More...