Years of experience: 11

TranslatorService Quality ManagerChief Customer Officer (CCO)Customer Success ManagerCustomer ServiceCall Center Supervisor

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

100%
Amir's Career Path
General ManagerJun. 2025 -
Oct. 2025
Eqlaa | إقلاعGeneral Manager
Cairo, EgyptStrategic Leadership: Defined and executed overall business strategy, aligning with company vision and growth targets. Operations Management: Oversee day-to-day operations including sales, customer service, partnerships, and supply chain. Business Development: Built and expanded partnerships with airlines, hotels, and service providers to ensure competitive offerings. Financial Oversight: Man...
Customer Care ManagerJan. 2020 -
May. 2025
AlmosaferCustomer Care Manager
Cairo, EgyptAlmosafer | Online Bookings | After-Sale Service
Assistant Contact Center ManagerMay. 2019 -
Dec. 2019
AlmosaferAssistant Contact Center Manager
Cairo, EgyptAlmosafer & Tajawal | Online Bookings | After-sale Service

Amir's Posts

  • 0

    How I can help you

    Optimize Average Handling Time (AHT) to enhance Service Level Agreements (SLAs) while maintaining superior quality standards. My approach identifies operational redundancies and enhances the customer journey.

  • 0

    People I am looking for

    Seeking clients focused on elevating customer experience within the travel, tourism, and telecommunications sectors. Ideal partners prioritize innovation and quality service.

  • 0

    Experience & Cases

    Achievements: - Raised QA scores from 78% to 90% - Boosted CSAT scores from 79% to 91% - Reduced AHT from 540s to 420s Previous Clients: - Almosafer

  • 0

    How to contact

No responses yet
0